Microsoft Dynamics Customer Service
Are you ready to take your customer service to the next level?
With Customer Service, you get an efficient tool that helps you deliver a personalized and tailored service that both customers and employees will appreciate. By gaining insights into your customers' needs, you can respond quickly and adjust your service, which increases customer satisfaction and opens up new opportunities to attract more customers.
At the same time, your helpdesk employees will have the right tools to handle customer requests across multiple channels, improving both the speed and quality of service.
Important features that create value:
Case tracking: Keep track of customer issues and resolve them quickly.
Centralized knowledge base: Share and access information that makes it easy to find solutions.
Automated task distribution: Efficiently distribute tasks to your employees.
AI-driven insights: Get insights that help you optimize the customer experience.
Omnichannel support: Manage conversations across channels, including voice, chat, and social media.
Collaboration in Teams: Work effectively with colleagues and experts directly in Microsoft Teams.
Service agreements and SLAs: Create and manage service agreements to ensure you deliver the desired service within agreed timelines.
How to enhance your customer service with Microsoft Dynamics 365 and Copilot
Learn how you can improve your customer service by centralizing customer information, automating routine tasks, and gaining real-time insights. With Dynamics 365 Customer Service, you can deliver a more personalized and efficient customer experience that strengthens customer satisfaction and increases efficiency within your organization.
Mobile Access and Integration
With the user-friendly mobile app for iOS, Android, and Windows, your employees can easily access information and update cases, no matter where they are. This means they can quickly resolve issues, update customer status, and keep track of important tasks – even on the go.
At the same time, Dynamics 365 Customer Service integrates with Dynamics 365 Sales and ERP systems like Dynamics 365 Business Central, giving you a unified view of your customers and business data. Customer Service can be customized and scaled with your business, regardless of size. It integrates with your existing tools and can be tailored to your needs.
Get Started
Are you ready to improve customer service? Customer Service provides you with an efficient system that can be customized and grow with your business. Contact us today to get started!
Want to know more?
Mette Barsøe Larsen
Sales Manager
+45 41 87 94 80
mbl@consit.dk
