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MultiMark 365 implementation package

A CRM solution designed for retail suppliers

MultiMark 365 is a classic CRM system that ensures standardized and well-organized sales activities, providing a complete overview of all your sales efforts in a cloud-based application built on the Microsoft Dynamics CRM platform.

Additionally, MultiMark 365 is industry-specific and developed to address the exact challenges your sales team faces, such as working with campaigns, gathering market insights, and planning customer visits.

With MultiMark 365, you get a management tool that helps with:

  • Anchoring the strategy
  • Increased sales efficiency
  • Measurable results
  • Reporting

Target Audience

Suppliers to the retail industry working with Food, Beverage, or Non-Food products.

Main functionality

We have defined an implementation package that allows you to easily and quickly get started with MultiMark 365, providing you with an extended ability to manage relationships between wholesalers, chains, and stores, as well as create and maintain the wholesaler and chain assortments.

With MultiMark 365, you can maximize the value of all the touchpoints you have with your customers, as well as manage and build relationships that create and develop loyal, long-lasting customer relationships.

Examples of functionality:

  • Updated customer profiles and contacts
  • Latest product specifications
  • Ready for order import/export
  • Equipment loan management
  • Price lists and discounts
  • Planning calendar
  • Surveys 
  • Merchandise orders

Process and timeline

We recommend a process lasting 6-12 weeks, where all relevant members of the organization are ready when the process begins. It is important to have a decision-maker from your side involved in the process.

How we do it

1 We start with an initial alignment of expectations before finalizing the agreement.

2 Review of your customer management processes.

3 Agreement on which data needs to be imported and in which format.

4 Discussion with salespeople on how MultiMark 365 should support their daily tasks.

5 Data import and configuration.

6 Introduction – an overall walkthrough of the solution for users.

7 Data setup.

8 Setup of integrations, which may have been added in step 1.

9 Training.

10 Go-Live.

Relevant add-ons

Some of the typical add-ons are:

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Want to know more?

Henrik Munch Carlsen
Sales Manager  
+45 21 84 86 21  
hmc@consit.dk

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